Nairobi Water is the Water service provider serving Nairobi county. It is managed by Athi Water Services Board and regulated by the Water Services Regulatory Board.Nairobi water is tasked with providing water and sanitation services to Nairobi residents and has regional offices in different parts of Nairobi. The head office is located at Kampala Road, Industrial Area.
In case you need to contact the water company for one reason or the other, here are their contacts.
Nairobi Water and Sewerage Company Phone Contacts
Use these numbers to call:
0724 253 582,0702 20641, 0702 206328 , 0702 206459 , 0702 205964, 0800 720018
Or send an email to info@nairobiwater.co.ke
| Nairobi Water Contacts |
Nairobi Water and Sewerage Company Website
Visit the Nairobi Water and Sewerage Company website through the link.
Nairobi Water and Sewerage Company Facebook Contacts
You can reach them though their Facebook page by following this link.
Nairobi Water and Sewerage Company Twitter Contacts
Another way of contacting customer care is by sending a tweet through their twitter handle @NairobiWater
Nairobi Water and Sewerage Company Postal Address
Kampala Rd, Off Enterprise Road,
P.O. Box 30656-00100 Nairobi
You can also contact their regional offices using these regional offices contacts.
Also, learn how to reduce your water bill with these 13 water conservation tips.
To pay your water bill, follow the steps in this post.
Polite Disclaimer: I am not Nairobi Water and Sewerage company neither am I affiliated with them in any way. I am just a blogger out to give relevant information. That said, I’d like to assure you that I normally reach out to Nairobi Water every time you leave an issue in the comments section.
Unfortunately, my tweets to them go unanswered most of the time. I therefore feel that the best way to have your issue solved is by calling them directly.
For any other issue, do not hesitate to let me know in the comments section; I always do what I can to help as soon as I can. You can also like my facebook page Modern Mom Kenya and leave your query or comments there.
Thanks.
Please do something to karen Hardy Area, the water is so dirty for domestic use.Thanks
I've requested Nairobi water to look into the issue.
Anonymous contact me for domestic water filter installation 0733804992
Dandora phase 2 plot 4743 is running on water connection without meter for over 5 years. this is a 5storrey building with about 50 tenants. this pipe has no tap and runs free for 24/7. can something be done by nairobi water to control this free water?
I have forwarded your issue to the company
Nairobi Water team, why did you disconnect our water at Kasarani and we only had current bill? even after paying the bill and reconnection fee 2 weeks down the line no one has reconnected the water — who will assist? if you need to help call my agent on 0722719587
I have requested them to sort you out. Lets pray that they do.
At Roysambu Lumumba Dr. we have not had water for close to two weeks now. On Sunday 22.11.15 i saw your people in the estate some just sleeping in a big truck, after some hours they left and we still don't have water. What does it take to get service from you? Please let us know. Thank you
I have forwarded your complaint to the company.
Why is there uncordinated rationing of water in langata onyonka esate with some parts permanently out of water.This is the same during dry seasion and rainy seasion
Let me ask them and see what they have to say. I'll get back to you with an answer as soon as I can.
Kindly follow closely
I am
No water in langata 2 weeks now
Let me inform Nairobi Water.
From August l haven't had any water even after clearing my bill. Friday last week informed will be sorted on Mon, allocated a reconnection number & on Tuesday a msg-Majivoice the issue has been resolved. Returned home today and nothing has changed.What kind of games are you guys playing? why have procedures if only one party follows(customer) & the supplier(NWSC) does nothing….????????account no:1884933
I've requested the Company to sort you out.
I believe the day is coming when those monolistic companies will have their judgement day.look at Telecom and Posta and you know the days coming
From August l haven't had any water even after clearing my bill. Friday last week informed will be sorted on Mon, allocated a reconnection number & on Tuesday a msg-Majivoice the issue has been resolved. Returned home today and nothing has changed.What kind of games are you guys playing? why have procedures if only one party follows(customer) & the supplier(NWSC) does nothing….????????account no:1884933
In Waithaka area, we've not been supplied with water for 3 weeks now. Please come to our aid. It's getting critical.
I live in Thindigwa. Where are their nearest offices for someone like me who wants to visit them in person?
Thindigua are you covered by Kiambu Water Company or Nairobi Water and Sewerage Company? If it is Nairobi WSC, the the closest office is the one at Pangani.
What's the price per unit of water consumed in a residential flat because am always charged at the rate of shs 95/for evry unit I use..is that the standard rate price of each unit? Kindly assist.
I'm not sure how much Nairobi Water Charges though I expected it to be much lower. I know some private companies that charge as much as 160/unit.
Thanks for this post, called them and my issue was sorted…
This is why I do what I do. Your feedback is appreciated greatly. Lovely day Tamasha.
Please do something with the customer care office at the main office Kampala rd.Spoke to a lady there and asking her name she disconnected me.Poor customer service.
There has been no water supply in Lavington (Kabasiran avenue/ Kianda school/ JKUAT area) for about 1 month now. We are not sure why, we've been buying water from tankers. Can they please look into and fix this problem please?
There has been no water supply in Lavington (Kabasiran avenue/ Kianda school/ JKUAT area) for about 1 month now. We are not sure why, we've been buying water from tankers. Can they please look into and fix this problem please?
I pay hefty water bills through my landlord, kindly let me know the amount charged per unit of water.
I pay an insane water bill in a bedsitter apartment. They say 1 unit goes for 250KES.
I would appreciate if this was looked into.
contact 0718515790.
250 can't be right. Are you sure you get your water from NWSC? You need to confirm because private companies with boreholes are the ones who charge water that high.
I have had my water disconnected for about three weeks now even after paying for reconnection on 15th January. Called my branch that weas supposed to do reconnection to no success. Followed up with their customer care to no success. i have wasted so much credit to follow up on this, but it seems i just wasted money.
What is your location?
Kenya water have been increasing my water bill every month. The month of Jan you expect me to pay ksh15,000. Find a hobby Kenya water.
Iam in Nyayo Estate Embakasi, my water has been disconnected. Who do I contact. Please help
i reside in kibera olympic and we always get our water supply from thursdays to sundays. last week, 18.2.2016 (thursday) to 21.2.2016 (sunday) we never got our supply to date. joseph kwimba, tel;0722525576. a/c:1153716
buruburu phase 4 has no water.whats the problem?Three weeks now.
For anyone following this blog, I've used info from here twice and received assistance from Nairobi Water immediately. Thanks.
Thanks Tiffany. Your feedback is highly appreciated. Have a lovely day.
Spring Valley off Lower Kabete road have not had water for a week plus. Do you know when it will be back? Might you have a number I can call for the clean water truck, to purchase water to use at the moment?
Hi..my name is benedict and i reside in kahawa wendani and to be specific mamaland area..we have been lacking water for the last two months..efforts have been made to contact you..your technicians came in the last one month. they said they have solved the problem but we did see the water…yesterday it was world water day and we had nothing to smile about..please what is really happening. Am an Environmentalist and i can predict a disaster out break is coming..if the problem continue in the next one week then the easter holiday will turn to be a cholera holiday….am looking forward to hear from you soon..
Esther Muthuri March 24,2016 3.00 pm
Hi my name is Esther i reside in Dandora for the last one month our water was disconnected and was connected yesterday but we didnot get water the whole of yesterday up to now. My question is why didnt we have water and the neighous have water. My other question is whether i can know my bill since Oct 3rd 2016
coz its when i entred into that house because the Agent told me my bill is around 1,865 which i gave to him
I got an estimate bill of 46 thousand this is because meter has not been running and for about three years i was buying water since the tap went dry am now interested in paying only if such facts are considered kindlyn assist on how it can be done faily
Chat Conversation Start
9:16am
Hi, I am resident in Kahawa West and we do not have water supply due to disruption of one of the water supply pipes in our Mt. Kenya Region in Kahawa West in Karura. Due to Council's roads maintenance, our water supply pipe burst. We do not have water and am requesting for your help in fixing the issue. Your speed solution of fixing this issue could be highly appreciated. Thank you
I live in Ngumo. My bill has always been 500-600 per month. last payment was 569 in Feb now my bill is 10,634 which i know is not normal as nothing has changed at all. How do I get help? the guy from Nairobi water came and disconnected me. My acc number is 1760916
I am a resident a with A/C 1321867 in Kahawa Sukari Estate.
I paid my bill of ksh.1,200/= on 9/2/2016 via online Solo payment system under transaction No. 104728580. The payment was not reflected since the water was disconnected due to the said amount. I presented my case to your offices in Town and the complaint was by Joyce Nyambura( Majiinvoice Ticket No:2RP160222HQ15). She accepted the mistake and informed me that it was one among many the are going to work on. She said the issue will be actioned on and sent me to Nairobi North office for the water to be reconnected. A lady by the name of Rose was given the task to reconnect.
A another bill was sent with the said paid amount not credited to my account and a fee of reconnection. I complained on the same and Nairobi North staff indicated they are going to remove these wrongly debited amount. Up to date the same have not affected even after going to your offices more than 4 times.
Today,your staff went to my residence and said we have not been paying the bills.
When explained the whole issue, he refused to understand even after being shown the communication on the complaint about the wrong bill. He threatened my daughter that he must be allowed to disconnect the water other wise he is going to report that she is rude.
For heavenly sake,
1. can this mess in sorted out since the mistake is on Nairobi water.
2. Can you teach your field staff some P.Rs so that they be consulting your offices in such case.
On Thursday 9th June you sent me an online water bill of ksh 881 which I paid on 10th June. Only to check my bill online and it shows I have a ksh 981 outstanding. What could b the problem 1800584
Hi…I cant seem to get my bill via mobile..Each time I try , I get a response" Sorry the AC Number you provided, 1853882, is not valid. Please contact Nairobi Water Customer Service for any assistance. Nairobi Water Company…" What seems to be the issue and I have been receiving bills from the same AC no. HELP!!!
Afternoon;
I cant seem to get my bill via mobile..Each time I try , I get a response" Sorry the AC Number you provided,1739816, is not valid. Please contact Nairobi Water Customer Service for any assistance. Nairobi Water Company…"
What seems to be the issue and I have been receiving bills from the same AC no.
I ddnt want to be disconnected so iestimated my bill and paid my bill and i was deducted from my Mpesa account and now, the reply message till said the account is in valid.
kindly sort this issue and advise if my money is used in payig my bill or i shall be refunded….
kindly HELP.
Nairobi Water has been sending me sms regarding water bill a/c number:1820087. I have no idea who the owner is or where that is . Please get the correct number of the owner and remove mine .
My number is :0723873395.
Kindly follow up. We've not had water in Langata for this entire week. What's going on?
hi thanks for the good work. I am thinking of moving to Hatheru-Lavington and id like to know how the Nairobi Water Supply is. the area im moving to has no borehole. any feedback will be highly appreciated.
Which number can I use to ask for clean water services to deliver at langata. From nairobi water n sewage
my water meter was replaced last friday in mountain view estate and later after 1hour it startrd leaking i have tried to call and no action,which number do i use to call since every branch keeps fowarding me to and fourth each other
I stay in an apartment behind TRM and last month they gave a notice that you people have increase 1 unit of water which was 110 to 120. on top of that they say that we have to pay 200 every month for the water meter. Do u need tenants to pay monthly charges for water meter and how much is 1 unit of water? please assist with this.
Hi anonymous. I do understand that Nairobi Water and Sewerages are ISO certified? Are they customer focus? Are the customers delighted as they claim. Please help them refocus. May as many people with same feeling come up..
Hi, a neighbor of ours is sewerage to the main road and she has refused to fix it.It is even affecting our drinking water.What can we do to stop her?
The only Estate that still has water vendors waiting to sell for you the Nairobi water is Old Racecourse phase 3. Come and tell us when and how do you supply water to us. concern client.
Since Late November 2016,whole of December 2016 and now January we are running on dry tap,despite the just commenced water rationing in Nairobi that states that in Are 26 Kamulu,we have been scheduled to get water on Thursday.We had high hopes that will have wet tap yesterday but all in vain,kindly give us water.Its seems our rationing statrted way befor the gazzetted rationing,our resurviours is depleted. my accoount-2430977,tel 0722420706.
Complaint letter regarding lack of water supply.
Dear Nairobi Water,
Respected Sir /Madam,
We are totally five hundred families residing in our locality Old Racecourse ph.2. We are facing a severe problem of growing instances of insufficient water supply for the last one week in our locality. We are aware of the rationing program that we would be affected from SAT 8.30AM to MON 8.30AM.
We have not received a drop in nearly all the households and water vendors are charging crazy prices. We feel that maybe the water vendors have closed the main tap leading to our estate (Old Racecourse) so that they make a boom. Because of the lack of supply of water, there is a growing instance of disputes among residents.
We have already given many complaints to our Northern Regional office in Pangani Showbe Plaza. They are always giving us empty promises and doing nothing. Kindly we are requesting you the main office to look into this matter personally.
Thanking You,
Raymond
Hello kindly assist on a situation in Ruaraka, luckysummer ward, Gathecha area we've had no water for a week now our business are running down and our health affected too…kindly assist asap….thank you…Njuguna
HALLO,HOW DO ONE KNOW IS ACCOUNT WITH THE METRE NUMBER.MINE WAS DISCONNECTED & I DONT HAVE THE ACCOUNT NUMBER TO SETTLE THE BILL.MY NUMBER IS 0721205387
The extremely clear purpose behind employing these services is on account of you are moving to another place. This movement can either be a short separation or a long separation migration; you may move another city or another nation through and through. moving companies near me
Am in thome estate,I wrote a letter24/5/16 to nwsc pangani office asking them to come and collect their water metre on and the letter was stamped,this was as a result of long time complain regarding not receiving water at all and getting huge bills of Water,I cleared all my bills at that time and waited for them to collect their metre,I've been buying water all thorough since I occupied the house in 2014 kindly help my no.0715461293 and the acc.is2104325
PLEASE KINDLY ACT ON SHILANGA CENTRAL ZONE WE HAVE NO WATER NOW FOR TWO MONTH,WE HAVE CONTACTED KARIOBANGI OFFICES AND NOTHING IS DONE,THEY SAID WATER IS BEING RATIONED,THUS THE FLOW IS LITTLE,AM CONCERNED BECAUSE MY NEIGHBOURS HAVE BEEN GETTING WATER ,YET WE ARE SUFFERING, WHY DONT THEY OPEN WATER IN ZONE, SURELY NRB WATER BE CONSIDERATE, DONT WAIT TO RUSH WHWN PPLE DIE OF WATERBORN DISEASES
I have been calling Westland office several times since March this year for meter replacement and upto now am still counting….
Don’t know how long the counting will take.
My house, Nairobi Block 187/3267 plot no. A4-233 at Kayole has had interrupted water for too long and there are Nairobi Water Services staff who are involved in illegally dis connecting my water expecting to be paid to reconnect it. Some times they illegally redirect my water to other consumers. How else do you reconcile the fact that my neighboring houses have always have water which is being sold to my tenant
I pay my water bills promptly and I don’t see why I should be punished by being denied water supply which I have always paid.
Kindly Intervene and discipline your staff who are messing with my water supply. I expect your response soonest because currently there is no water in the house
Am in Kasarani Sports Kenya estate,I paid several visits to nwsc pangani office asking them to follow their money totalling to over 38K from a serving civil servant who was occupying the house before me. I further requested for change of water metre. I provided them with his cellphone number called him and they had a chat with NWSC. Before then I had made a payment of 5K .As a true Kenyan i feel that NWSC should move ahead and get their dues from their former client. I would appreciate to know as to why they have disconnected my water metre despite being gracious enough in providing them with the details and current station of their former employee. Kindly urgently assist.