Modern Mom Kenya Uncategorized Nairobi Water Check Bill | How to Check your Water Bill

Nairobi Water Check Bill | How to Check your Water Bill

Waiting for a the water bill to be sent to you via post is not always convenient. The delays can lead to late payments and disconnections which are costly. There are different ways customers can check their water bills fast and easy.

In this post, we shall look at different ways to check your Nairobi Water and Sewerage Company bill from the comfort of your own home.

Nairobi Water Check Bill Online

This is by far the easiest way to check your water bill. Simply visit and enter your Nairobi Water account number in the dialogue box.

Nairobi Water Check Bill via SMS

Send an SMS with your full account number to NWSC short code 5571

Nairobi Water Check Bill via E-Bill

You can register to have your bill sent to your phone or email on time every month. There are four ways of registering…

  1. Visit and enter your details to receive e-bill notifications
  2. Dial *369*40# on your phone and follow the prompts
  3. Register by emailing your details to
  4.  Send an SMS with *account number/metre account number* to 20557

And finally, here are 13 tips on how to conserve water and reduce your monthly water bill.

40 thoughts on “Nairobi Water Check Bill | How to Check your Water Bill”

  1. kindly let me have my bills posted regularly.What dissapoints me is that I have one message from Nairobi water telling me I have overpaid that amount and all is fine with my account.Just after few days a message tells me I have account- -2333.Now I really dont understand what is this -2333 again after the previous message and my water is connectedwithout notice.
    kindly make me understand
    Thanks Rashid

    1. Rashid, kindly contact Nairobi Water and Sanitation Services company by using the contacts in the link I gave Hesbon in my previous comment.

      I hope all is sorted quickly. Thank you.

  2. Hi my name is Sandeep Singh account number :1927622 I been getting sms to pay bill then I go to pay it's higher than what I received from sms then I also get you have overpaid? Kindly I have paid all my bills seens December last year upto may 2016. All been paid through M.pesa please please check the account and send the right bill I never consume bill more 1100/- this time how comes getting bill over 2ooo/- it's in posible.


  3. I have tried to call the contact numbers provided for the Nairobi Water and sewage Company but they all go unanswered. Why is this so…

    1. Hi, I can not check my bill water. And what shall I wiil do?
      I check with 20557 but I cant not check.
      do you change the way to check bill water.
      Please, answer for me.

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  6. The information below is fraudulent

    Dial *369*40# on your phone and follow the prompts

    When you follow the prompt you’re then asked whether you want to pay Kshs. 40 to Mula Panama Account.

    If you want to check and pay your water bill balance Dial *888#

    Shindwe Kabisa!

  7. Hello team, can i get a current bill for the below account number through an email, i have tried sending SMS and checking on line portal but all is in vain.

    A/C NO: 5211247

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