Modern Mom Kenya Uncategorized Airtel Kenya Contacts | How to Contact Airtel Kenya

Airtel Kenya Contacts | How to Contact Airtel Kenya

Here are the Airtel Kenya Contacts for those who want to contact the mobile service provider’s customer care.Airtel Kenya Contacts Phone Numbers
Use these numbers to call:


111 – Use this number to contact customer care from your Airtel line. It is Toll Free
720 – For corporates using their Airtel line.

0733 100 111 – This is the paid call number for those calling from other mobile service providers
0733 100 111 – For corporates using other mobile service providers to make the call

020 691 0000 – Landline

Airtel Kenya Contacts courtesy of Airtel

Airtel Kenya Contacts Website

Visit the Airtel Kenya website through the link.

Airtel Kenya  Facebook

You can reach them though their Facebook page by following this link.

Airtel Kenya on Twitter

Another way of contacting  customer care is by sending a tweet through their twitter handle @AIRTEL_KE

Airtel Kenya  Postal Address

Parkside Towers, Nkrumah Rd, Box 73146-00200

You might also want to read how to go about contacting Zuku.

16 thoughts on “Airtel Kenya Contacts | How to Contact Airtel Kenya”

  1. I wish to congratulate Airtel, a friend of mine bought Kababe from your shop, donated it in our church to help a needy child who require university fee. We formed two groups to compete in bidding. As of today the bid has attracted 98,000. This is most expensive Kababe phone in Kenya. Thanks to Airtel.

  2. Good Afternoon Airtel,

    My name is Manish Sharma and I am in Masai Mara Kenya .I am using Airtel may be from last 12 Years I was in india and using Airtel only then Malawi again Airtel now in Kenya and again Airtel I have both postpaid and prepais numbers and may be I spend almost 10,000KSH every month on calling and for browsing . But now this is my first experience that Airtel do not even able to provide stable network . it will be there for 10 minutes then may be No network for more than 1 hour . we have done a complaint but notjing happen . even before network is there but when we browse it may be 2g or 1g network . I was ok with that because as long as I am using internet in my office browsing does not effect but at least provide network so I can communicate with family in india . or the only option u r leaving with us is to choose SAFARICOM .

    Hope to get a reply from you .

    Thanks & Regards

  3. Hello,
    I have a line 0737415237 that has been in exitence since the days of celtel.
    I got a message that I contact an airtel agent for verification of my details. I did that and went Express Imaging shop where they said they activated the line and asked that I buy airtime which I did for sh 200. I think it was on 10th Sept 2018.
    Yesterday I called 0733100100 and a lay called Pauline took my details and promised this would be checked. Today I called and a lady called Violet said you have no airtel in Thika….. No, who is fooling who ? Can somebody confirm that you have no airtel shop in Think ? I went to shop with big airtel sign board called Express Imaging….. Is this a fake shop? Dr. Nyamu

  4. Get serious Airtel.
    Update your customer care numbers and hire professionals to do the right thing.
    I have wasted time and money getting a line that was never activated despite assurance from your branch at Prestige…
    Your Nairobi customer care number belongs to an individual who was very glad to hurl insults at me for calling him twice and apologizing for wrong number..
    Get your act together or close shop….
    You have now logged me with ID C23962034. Follow that up..

    I am the holder of the above reference number 0731934966. For long I have always thought that though I appreciate the services of this service provider (Airtel), I should dispose my line and forget about Airtel for good.Reason? Whenever I load any amount as credit, half of it MUST be slashed even without calling. I use Wi-Fi and the question of me using Bundles is out. I always have the fear of loading more than twenty shillings knowing very well airtel will reap from me what they do not deserve. I could be planning if this does not stop, I will move all my customers and all contacts to another service provider and then pose the question to Communications Authority of Kenya whether you are doing genuine business. You have really disappointed me. Today the same has happened.

  6. my name is George Njuguna
    there are malicious people who use other peoples id numbers to register other numbers without the consent of the id card holder and use them to corn people and to perform other criminal activities
    I would like to inform airtel that I have got only one airtel number registered under my id card number and any other number registered under my id card number is illegally registered and without my consent
    I would therefore request airtel customer care to check for me whether there is any other number registered under my id number as I will not be held responsible for any criminal activity performed by a number registered under my id number illegally and without my consent other than my rightful registered number ie under the id that has registered this number and name

    George Kingori Njuguna

    1. Dear airtel customer care,
      I sent you a request to you to check on me whether my id card number has registered another number without my consent but I have not seen your response to date
      My number is 0736437515, which is the only airtel number registered under my id number with my consent

      hope to get your response soon through my email address

      George Njuguna


  8. Hey Airtel Kenya,
    Am doing a follow up on some refund.
    Kindly share your contacts here and email address for easy communication.
    Many thanks

  9. Hello,My name is Tonny muema,i have an Airtel line no 0737032077 which i have used for several years,i suddenly misplaced the line for some months and when i found it i visited airtel shop in Watamu kenya to be assited but they could not help me, i called the line today and the reply is the it is temporary out of servece i have called your customer service no.0733100100,no reply pls help me, thanks

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