Zuku is a company that provides quality home entertainment affordably. They not only offer satellite TV packages, they are also an internet service provider. Here are the Zuku contacts for those who want to contact the TV and Fiber service provider’s customer care.
Zuku Customer Care Phone Contacts
Use these numbers to call:
Zuku Satellite TV
020 5200025/020 3610 000
+254 703 010 000
Or simply send a quick email via customercare@zukutv.co.ke
Zuku Fiber
0 205 205 205
0732132200 / 0719028200
Or send an email to them via support@ke.wananchi.com
Zuku Website
Visit the Zuku Website through the link.
Zuku Social Media Pages
Zuku Facebook Contacts
You can reach them though their Facebook page by following this link.
Zuku Twitter Contacts
Another way of contacting customer care is by sending a tweet through their twitter handle @ZukuOfficial
Zuku Physical Address
Gateway Business Park,
Block E, next to Parkside Towers,
Mombasa Road, Nairobi, Kenya.
Zuku Customer Care Contacts Summary
Platform | Contacts |
Phone Number | Zuku Satellite TV 0205-297-000/020 3610 000 +254 703 010 000 |
| Zuku Fiber 0 205 205 205 0732132200 / 0719028200 | |
Website | |
Facebook | |
Twitter | |
Physical Address | Gateway Business Park, Block E, next to Parkside Towers, Mombasa Road, Nairobi, Kenya |
See Also: GoTV Customer Care Contacts
Zuku Shops Countrywide
Nairobi
Mombasa
Zuku Kenya Packages
Zuku TV offers four affordable packages:
- Zuku Smart Pack
- Zuku Classic
- Zuku Premium
- Asian Standalone package
Zuku Fiber Channel List – Basic Bouquet
- Zuku Zone
- Guest Channel
Regional Channels
- KBC
- Citizen
- KTN
- NTV
- KTN News
- K24
- Kiss
- Ebru
- Kass TV
- UBC
- Three Stones TV
- NBS Uganda
- Clouds TV
- Wasafi TV
- MBC TV
- Njata TV
- Kameme TV
- Lolwe TV
- GBS
- Inooro TV
- Kyeni TV
- TVE
- RTN Somali
- STN
General Entertainment
- Zuku Novella
- EATV
Movies and Series
- Zuku Movies Max
- Zuku Movies Action
- Zuku Movies Family
- Zuku Swahili
- TV Sibuka
- AMC Series
Sports
- Zuku Sport
News and Business
- AlJazeera
- TVC News
- DW-TV
- Press TV
- France 24
- NHK World
Kids
- Smile of a Child
- Baby TV
Special Interest
- Aljazeera (Arabic)
- France 24 (Arabic)
- TVS Monde Afrique
- France 24 (French)
- BVN (Dutch and Flemish)
- Universal TV
Religion
- Hope TV
- Emmanuel TV
- EWTN
- God TV
- Family TV
- Inspiration TV
- Ahlulbayt TV
- Peace TV
- Hope Channel Kenya
- Al-erth Alnabawi
- Horizon TV
Please let me know why my account 374528 in nakuru has been out of service this evening
Hullo you disconnected me without due notice but I have paid today morning and my services both tv and Internet have not yet been restored. My account no is 002- 114603. Waiting to be re connected. Thank you.
plz i live in msa and was wondering whether shanzu areas has been covered by zuku yet????
Am Peter Mwangi from JERICHO LUMUMBA estate Nairobi, is there any hope of our area being covered by zuku anytime soon? based on the fact that our neighboring estate is fully covered
Hi. Am on Kiambu and I need installation of both the satellite and Internet.
Please let me know why my account 191653 in Gatundu road has been out of service this evening
need internet connection urgently please call me on 0722336476
Has Zuku internet reached areas around Ruiru campus?
Hi, I'm requesting for head of zuku TV contact details. Kindly send it to shangiliafrica@gmail.com. or +255624111958. I need to raise an issue about one of the channels.
Omary, Tanzania, morogoro
Kindly advise if i can get an internet connection at katanai…close to syokimau a small shopping centre close to the AAA Fence near tani complex
Would like internet connection kindly call me on 0724 52 91 47
Any Good reason why my Monthly payment have been increased from 1199 to 1998 my account Number 223461
I subscribed for Zuku TV & Internet services on Friday last wekk and paid Ksh 5,000/=. Your Texhnicians came to install on Saturday and were unable to do so as the connection box was full and needed to be expanded so they said. After talking to your Sales Rep. George Mutulla he promised it would be done by Tuesday and one day after no reconnection no follow up no update nothing and all my numerous calls and texts to George have all gone unanswered. Well if nothing has happened by tomorrow end of day I will seriously consider revoking my subscription demand a refund and promptly go to JTLK Faiba. This is not what I signed up for at all and it seems Zuku is overstretched. My account no. Is 241458.
Why give out numbers that are ever busy and take you through a long process. Besides, the calls are chargeable.#DISAPPOINTED
Zuku fibre. No connection whole day today. Acct. 252061
hi my account is 228310 i have been having issues with my internet its ever slow it runs the speeds of 100kbps instead of 50mbps you guys tell me what is happening because i cant understand how i am paying 11000 and not getting the service even now there is no internet at all here in kasarani safaricom is doing its connection and i will be considering to cross over nyinyi wasee muwache ujinga
Paid for an installation yesterday nd upto now no action,…. received mpesa transaction but never received any from Zuku,kindly assist.
Paid, reconnection not yet. Please help
You disconnected my account I paid yesterday and up to now the services are not restored. My account 577672
I payed yesterday my Zuku up-to now I have not seen signals what's wrong with my zuku?
My Zuku has been disconnected and its only a week ago i paid.what is wrong zuku?
Paid for this months subscription its not more than a week and my cable is disconnected this morning! Your help lines are terribly busy. Kindly reconnect my account # is598779
What is wrong with zuku your customer care no. are out of service or very busy …I paid for a reconnection until now it has not happened need a reconnection account number 618311
You guys need to update your helplines getting hold of you guys is woooork.my i have been disconnected yet i paid 2 weeks ago
what’s happening to Zulu satellite?? I have made my payment about an hour ago, but it’s telling me no signal. what’s happening?? kindly fix that
My account has been disconnected as well and I did pay as expected. What’s not happening??
why is my account 568084 disconnected an yet I still have some days left?
Hello;
I sent KES 5,000 to Zuku Fiber by mistake, through Mpesa
Date: 25.02.2019
tIME: 11.17am
Tran. No. NBP93YRND9
Please refund to 0701885931
Payments of Kshs. 999/= were made yesterday evening at 10;OOpm for a/c 843657 via mpesa, kindly confirm and reconnect please
Hi, I stay in Bondo and my decoder is searching non stop and my is not responding to any button that I press please help
My ac no. Is 304786, location is Kitale, I updated my account with the offer currently being displayed this afternoon. But nothing is effective why? 4 hrs ago:-) k
Ac/ no. 304786location Kitale. I paid this acc. Thru Mpesa yesterday. Up to now no confirmation fro m both you/safaricom
Hi,kindly assist.Account 822232 paid kshs.4,200 but only radio available no TV channels.
Kindly assist.Account 822232 paid kshs.4,200.There’s radio,but no TV channels.
Am from Mombasa,Nyali Hydro apartment 1st avenue adjacent Naivas
How does one ever talk to you if they need to? Customer care by telephone does not help all the time. Computer intelligence helps but only stereotype enquiries. Amazing indeed!! We are supposed to be content by computer answers only.
Account 664596 paid but tv disconnected .plz help
Hello
I have zuku satellite (tv) I was not using since last one year but now I want to reactivate so what should I do now I know m pesa system
And other thing to ask If I pay today by mpesa so what time will take to display and it will be count to activate from today or it will be as the monthly like from first date of month
zuku customer service frustration. Account number 462660 is disconnected. please reconnect. all customer care numbers are very frustrating. you’ve left robot’s voices to entertain the customers. we are hardly attended
Paid my zuku to wrong account vide QBC836Z46O Confirmed. Ksh130.00 sent to PesaPal for account 130 on 12/2/22 at 9:12 PM instead of acc 331111 please help………………..
Your payment of KES. 130.00 has successfully been received for ZUKU AC130. Please restart your devices for service to pick. Thank you for using Zuku.
I have paid 2 week ago they are not coming to install internet even I have ask if you can not do refund me they are not responding
I have paid new connection on 2 week ago 931516 they are not coming to install I have ask him if you are not interested refund me they are not responding