How to Report a Power Outage Through PhoneYou can call KPLC through 0711 031000. I am however not such a fan of this method because it is not toll free and at times you need to wait for some minutes to be connected to the customer care.
|Courtesy of KPLC|
How to Report a Power Outage Through Twitter
I like this method. You can tweet Kenya Power at their twitter handle @KenyaPower. It normally takes about 30 minutes to get a response since they get an overwhelmingly high amount of queries. It is easy and convenient though.
Reporting Power Outage Through Facebook
Like Kenya Power and Lighting Company (KPLC) page on facebook and shoot them your query. They’ll be happy to be of help.
How to Report a Power Outage Through SMS
Just send Stima#AccountNo#Description of Outage to 95551 e.g. Stima#2201116# No power in the house.
If all of the above methods fail, which is highly unlikely, you can visit this page to see other methods of contacting KPLC customer care.