In this post, we discuss how to Complete eCitizen Portal Application or registration. It is easy as pie.
The ecitizen portal is what I like to call the home of convenience. For years, the government offices have been notorious for slow service delivery and frustrations. But not anymore.
In this digital era, things are becoming easier and easier y the day. Remember when you had to queue for hours at KRA offices just to renew your license?
ECitizen portal bring several services to your house or office; Justice, transport, lands and housing as well as the immigration department.
| eCitizen Portal |
Do you need to renew your license or book for a driving test? ECitizen portal has got you covered. Do you need to register a business name, apply for a passport or do a land search? E-portal has got you covered as well. You make the payments through the mobile phone and you can download the forms and the relevant documents from your computer.
Registration is free and easy. All you need is your ID card number, mobile phone number and a soft copy of your recent passport photo.
To Complete eCitizen Portal Application/Registration
- Visit https://www.ecitizen.go.ke/ and enter your ID Number and your first name then click verify
- Enter your email address, the password you’d like to use, agree to the terms and press ‘Continue’
- A confirmation email will be sent to your email address. Click on the link provided to activate your account
- Enter
your mobile phone number and click on ‘Send Verification Code’. Enter
the code you receive on your phone and click on ‘Verify’ - Upload your recent passport photo and press ‘Continue’
- You will now be directed to the eCitizen portal dashboard where you can select that service that you need to access from the government departments.
Visit this link to also learn how to file tax returns online.
Hi my ID no is 10422893 i tried to open an account so i could access services but i could complete the process the gmail could not open my e-mail saying it does not recongnise my address so trying to open another account it says my ID has already being used kindly need assistance i'm in Bungoma county
Kindly send an email to support@ecitizen.go.ke for advice on what to do next.
I have been registered on e citizen and am not aware. I want to do my registration but my Id is already registered with my email but different password and phone number
How long does the feedback take when you send the email to support@ecitizen.go.ke?
pliz help, my email is vincentchegero@yahoo.com. i forgot my e-citizen password.
There should be an 'I forgot my password' link', no?
KINDLY help me get my ecitizen account ID33071409
How can I help?
hi. i"m trying to renew my driving licence but when i reach the apply stage am getting a message saying "failed that i dont have any details in my account|"
Have you registered with ecitizen?
yes
I'm trying to register but it's saying: "Error! We cannot validate ID numbers at this time, please try again in a few minutes."
Help?
Even i m facing the same problem
I’m trying to register but it’s saying: “Error! We cannot validate ID numbers at this time, please try again in a few minutes.”
Help?
i AM AT PAYMENT STAGE FOR MY PASSPORT , NOW , I DO NOT HAVE A BIRTH CERTIFICATE. SHOULD I PROCEED ON PAYING FOR MY PASSPORT VIA EITHER DEBIT CARD OR MPESA?
Hello,contact me for that
Hi am trying to enter my number for a verification SMS and it's not acknowledging the number what do i do
Hi I am trying to enter my number for a verification SMS and its not accepting its giving this error "Error! Error Sending SMS Message"
Hi i am trying to enter my number for a verification SMS and it is not acknowledging the number what do i do
I did the first process of entering ID number but am unable to get the verification email. Whats wrong???
And admn is just there sitting while "we" are waiting for responses…
Hi. Am trying to registar with e-citizen but its not recognising my id number. Keeps saying 'can not verify at this time'
I HAVE ALREADY CREATED MY ACCOUNT BUT DID NOT UPLOAD THE PROFILE PHOTO,I DON'T SEE THE OPTION OF UPLOADING A PHOTO NOW.
Hi I Am trying to register with e-citizen but I Am getting error stating that, My ID 4835204 has been used. My email account is josephtgichuhi17@gmail.com
you are already registered use you ID/Email and your password to login or if you don't know your password just recover using "forgot password option"
After I enter my ID number it keeps telling me that it's not recognised and i should visit nyayo house..
If it said you visit Nyayo House, then by all means do that.
i have been to nyayo house but not helped
Hi how can I upload an account photo after I already created the account??
Can i send my fiancee to pick up my passport from nyayo house?
Been waiting for my verification code the whole day. Is this normal?
no its not normal..its supposed to come after few seconds
also waiting for a verification code since yesterday
What did you do to finally get a verification code?
i have also been waiting for a verification code
Did you receive the verification code email or have to get it through another method.
Kindly help me know how to put postal address in my ecitizen profile..Trying to fill but everytime recording an error
Error! We cannot validate ID numbers at this time, please try again in a few minutes.
Since yesterday I am getting this message Error! We cannot validate ID numbers at this time, please try again in a few minutes. How can I register as a new user on Ecitizen portal? Pls assist
I've been trying to get my phone number verified since last night, no dice yet. There should be a fallback step in case the phone number verification part fails since phone numbers can be discarded by users rather quickly. This section of creating the account shouldn't be keeping users from accessing important activities that have an impact on their lives.
what to do when the mobile verification code is not being sent
Good morning I applied for a Business permit I was issued a provisional permit but have not yet received the business permit for the year
kindly advice
Kindly advise on how to delete unnecessary drafts from my applications page
i was trying to sign up with ecitizen account and i accidentally entered the wrong email thus difficult to verify it…how can i edit my email??
Error in exception handler…THIS THE MESSAGE AM GETTING AS I TRY TO REGISTER
I'm getting the same method and have tried emailing but still have no assistance.
what do i do incase i am told my id number has already been used
I keep getting an error telling me to select a photo less than 2 MB when my photo is less than 1 MB in size. How can I fix this error?
I've created an account and waited since yesterday for an email (even checked spam folder) to verify email but I still haven't received it. If I select the resend button, this error is returned – Error in exception handler.
Hi. I'm trying to register as a Kenyan citizen as I need to urgently renew my Kenyan passport. It's saying my ID is already in use. What is happening here!?
Is there a problem with the mobile number verification service? I have been waiting for verification code since yesterday and my phone has been receiving sms from everyone apart from e-citizen. Is there a way around it?
Same problem. No verification code received
ME TOO A MONTH ITS OVER NOW DO SOMETHING
Error! We cannot validate ID numbers at this time, please try again in a few minutes. This has been my problem for the past 6 hours
I TRIED TO REGISTER BUT NIKIFIKA PART YA KUWEKA FIRST NAME YA ID ITS LIKE IT DOESN'T RECOGNIZE..DO YOU NEED TO ACQUIRE THE NEW ID,S INODER TO CARRY OUT THIS EXERCISE?
Error! We cannot validate ID numbers at this time, please try again in a few minutes. This is the feedback am getting when i try to create an account.What could be the problem?????
Hi, during my registration i gave brianobago@gmail.com instead of brianobago962gmail.com .. I'm now very stuck because the link wasnt actually sent to my email account .Kindly I need help please. Thank you.
Hi! I entered my ID and my full name as mentioned in the national ID. It says " we cannot find a match for your ID number and name combination". Kindly guide.
Hi, I applied a birth certificate for my daughter but the approval is in queued status for the last four days. Help.
there is a mistake in 2nd paragraph
'In this digital error' should be 'In this digital era'
Thanks Abdul. I'll change
Error! We cannot validate ID numbers at this time, please try again in a few minutes.
I cannot create an account since it keeps on saying 'We cannot find the ID number,please try again later'.
Its been like this for days.Can someone please help.
I have the same problem and it is quite frustrating. someone please help me.
thanks
Contact me through 0727282434
Hi, I'm still getting same error, id has been used !! I wonder why such trouble shoots are not available on the pertal since many are facing the same problem, I think the portal has to be updated!
I am a kenyan in the diaspora, and obviously i have not kept my kenyan cell number. I find it somewhat funny that the eCitizen Portal does not recognize the cell number of the country i'm residing.
Hi, I tried renewing my license but due to another one which I tried earlier but didn't go through, it's telling me that i must untill current service is epired.
What should I do
One of my friend registered my ID in the ecitizen and now he has passed away suddenly. Unfortunately, not only I do not have the login password but the registered mobile number and the email address also do not belong to me.
Can you please delete the account so that I can register myself afresh? Otherwise, please suggest the way forward.
Thanks a lot in advance for your kind co-operation.
I have an issue with new id issue getting error "We cannot find the ID number, please try again later" please assist how we resolve this error.
How do i edit my name it has a typo on ecitizen account
Hi, Am applying for a new passport using my e-citizen account. I filled in all the fields but my submission keeps getting an error message yet it shows no highlights indicating where the error is. Anyone know how to go about it?
Kindly contact me on 0727282434
I want to create an account at ecitizen and when i want to verify it tells me that it cant validate ID numbers at this time.my id number is 4822772 and my email is bonifacemusaukalii@gmail.com please help
Hi
am unable to access my e citizen i keep getting an error on the verification
why are you not accommodating other mobile operators apart from safaricom
I am trying to renew passport. When I reach the section for next of keen, I have enetered all correct info in the feilds and tripple checked but keep receiving this error.
THERE WAS A PROBLEM WITH YOUR SUBMISSION.
Errors have been highlighted below.
(5) PARTICULARS OF NEXT OF KIN ( IMMEDIATE FAMILY MEMBER WHO MAY BE CONTACTED IN CASE OF EMERGENCY)
PLEASE NOTE: THIS SECTION IS MANDANTORY, TWO NEXT OF KIN ARE REQUIRED.
Watu wa familia wa karibu wakufahamishwa dharura inapotokea"
How can this be resolved?
what do you do if the website cant verify my number its not my fault i dont live in kenya
Can someone respond to us on the verfication code? I have been waiting for it for days and I cannot renew my drivers license?
Contact 0727282434
Why is it refusing my ID number I want to create an account but its refusing my ID number
How can I change my mobile number on an existing account?
text me on 0708611588
Text me on 0727282434-E-citizen services
Hi, my E citizen account was opened at a cyber when i was applying for a driving licence but i lost the email adress i used to open the account how can i access my ecitizen account without the email address i used?
Hallo..l'my trying to open an e-citizen account but it can't accept my first name. What should I do?
Hallo am trying to open an e-citizen account but it can't accept my first name. What should I do?
how to upload a photo on my e citizen account, looks somebody hacked my account and deleted my profile photo. kinky assist.
I have NOT received the "verify code" that is supposed to be sent to my phone. I have tried several phone numbers (kenyan, french, etc.). I have sent a email to support@ecitizen.go.ke but no reply received.
Please advise as I am stuck at this step and can't access my account…
Thank you for your help
Hi. I have just created an account. The system indicates my phone is already registered yet I have it with me and not registered. What do I do??
The system says my phone number is already registered. What do I do?
It is my first registration
Hi kindly assist,I'm trying to to do eCitizen registration and is like telling me my Id card is already registered.
My email address is Janexmumbi@yahoo.com
Thank you
login n use the forgot password option
Many questions but no answers !
My verification code did not go through and after refreshing I lost that part for entering verification code, every time I try to log in I'm told either my password or user name is wrong, assist please.
Help me complete my account because I lost the part to enter verification code after refreshing
I linked my business using the e-citizen portal but it still shows the status as " review".it's 6 days now.should i still wait or what? I dont understand what is going on.Kindly help.
Hi kindly assist with cantacts number to call
Hi kindly assist with number to call for any queries
Hi my E-citizen shows as an allien it doesn't have NTSA and CID portal
I want my account deleted coz its not complete, 28523059
Hello can you please help me
The email and the phone number i used..i lost it and now i cant renew it after it got expired since they send the new password in th email i no longer have
Hello can you please help me
The email and the phone number i used..i lost it and now i cant renew it after it got expired since they send the new password in th email i no longer have
How do i change or rather update my email address and mobile number?
Exactly having the same problem. When you click on my account, it logs you out. The system is scattered with errors.
Hey I opened an account in ecitizen but the email I was using earlier is no longer working. How can I change my email address so I can log in please help
How does one change their profile details or even delete the whole account and start afresh please? There seems to be no option to change your profile details on your account.
Hi Iam trying to create an account but each time I am told a wrong email adress format. How do I do about it?
my ID cannot be validated it keeps telling me that id numbers cannot be validated at this time help.
How do you solve the problem "cannot lookup id numbers at this time" which pops up after validating id number and name?
I forgot my password and can't reset it.. It says whooops, something went wrong' all the time.. What to do now?
hi, my name is JOhn wangui, id no 33048201, I cant get the ecitizen service since am being told that the user name does not match the password, the phone number I had used that time is no longer in use, the email address that was used was for the cyberattendant who served me. kindly assist me and i will appreciate. right now i would request any details to be sent through email address smikinvests@gmail.com
Good afternoon,
I am John Gichuru Wangui id NO. 33048201, I have gone to a cyber and we have created a user name and pass word so that i can log in to my page so that i can apply for good conduct, and I try to log in am told that the user name is incorrect, yet I have created it right now. As i try to say reset password, the phone number and the email address that appears are not not mine,, yet I have never logged into ecitizen. Kindly assist me since am stranded.
Regards,
John
Just contact 0727282434 and you'll get the help you need regarding ECITIZEN platform,NTSA services,immigration & KRA
Hello. I have registered my business name but am anable to upload a signed form to submit it help me pls
FOR ANY DIFFICULTIES TO DO WITH ECITIZEN CONTACT ME I WILL HELP YOU.
0711843717
my id number is 32412440 and when i try to register it says that my id is already registered. What should i do?
I can log into the ecitizen portal with my password. I want to change my registered telefon number and email address as well as my password. Where on my profile van I do it
I have tried many many times to get the Verify Code but nothing yet? Does anyone know what is happening or what to do? Thanks
Hi. Am Esther Nderitu and i have tried to create an account with e-citizen but they are saying that my ID already exists and i have never registered before
i started ecitizen account application but i did not verify coz it delayed to produce a verification code and when i try it for again to create new account it fails telling an id number already used yet i didn't finish the application. thanks my phone number: 0783309087 email: photoprintc@gmail.com
Kindly call 0768396002 for more help and information. Thank you
Hello. I am trying to sign up for eCitizen but whenever i input my email address, it keeps on denying it stating "invalid email format" yet my email is very okay. Kindly assist
Contact ecitizenmombasa@gmail.com./
Support @ecitizen.go.ke/
https://ecitizen.go.ke
Or text +254727282434.
Kindly call 0768396002 for more help and information. Thank you
help me reset my account or rather have my registration completed
Contact ecitizenmombasa@gmail.com./
Support @ecitizen.go.ke/
https://ecitizen.go.ke
Or text +254727282434.
I need to verify my account plus help me it is already register it is not allow to open when login in
Kindly call 0768396002 for more help and information. Thank you
I tried to apply my passport since yesterday but my account request for a verification code so as i can continue,have been waiting for the code to be send but not yet ,have send mails to support@ecitizen in vain ,what can i do ,i need a passport very urgent.
Kindly call 0768396002 for more help and information. Thank you
Hi,
I have been waiting for a verification code for long. Finally many of them came and none worked. I can not complete the process since 2 days now. Kindly help.
How do I edit my profile on the ecitizen account? only my email and ID number is correct but the rest wrong names and mybe more information as i can not get access to my profile.
Kindly call 0768396002 for more help and information. Thank you
Hello
I need to change my registered email address in my ecitizen account, cause this old email is no more functional. Where and how can I do that. The “My account” function is not working on the ecitizen homepage
I want to register but apparently my ID is already registered. please help
I created ecitizen account but I was registered as immigrant, how will I change that, because am not getting the service I needed. how do I remove the account
Iam trying to write my email address but it keeps telling me that the format is invalid.what is the format because I don’t get it.my email emmamoraamaina@gmail.com
Im trying to create account on E-citizen but I have been frastructed for the last one week with this message.
” Cannot lookup IDs at the moment, please try again.” Please help.
ID NO. 24461808
First Name: David
to get the verification code how should the phone number appear?
You will get household and mention for your friends that card depending will operate and also you are quitting.
Pleasant sensing and flavorful goods can be desired while foulsmelling or
flavorful items are to be prevented.
When i put my ID number and first name its showing ID not found
I am struggling to update my details in ecitizen but the profile page returns an error. Your telephone numbers don’t go through.
How can I get assisted?
an error encountered while trying to deliver this message. on phone number verification. possible cause?
I applied for certificate of good on 12th Feb 2021 but the issue is that the email i used to apply is not the same as that to my phone I want to change it and use my phone email
I want to change my email address because I used wrong email address when applying certificate of good conduct
I to change my email address because I used wrong email address when applying certificate of good conduct
please assits me am try to creat ecitizen account my phone say i am already registered please kindly help me my phone number 0799691270 id number 34949246
am trying to create an account but it is not going through, kindly help me
I’m trying to register for e-citizen but I’m being told that the name doesn’t match the ID yet those are my exact names and ID
I created my account but I couldn’t find it anymore ,,av tried to reset it ,but I didn’t get a reset password via SMS what’s wrong I need help
Hi, I created an account on ecitizen but even after several tries I haven’t received my code yet. Any help will be much appreciated.
when registering for eCitizen using ID No. 27999551 feed back is “The provided ID no. was not found”