Modern Mom Kenya Uncategorized Clear e16 Error on GOTV | How to Reset the e16 Error on GOTV

Clear e16 Error on GOTV | How to Reset the e16 Error on GOTV

When your GOTV subscription expires, you get the e16 error. Renewing the subscription while the decoder is turned on normally resets the error. To see how you pay for GOTV via Mpesa, check out this article.There are times when making a payment fails to automatically reset the e16 error, this is wen you have to bring out the big guns. Here’s how to clear e16 error on GOTV:

  • SMS ‘RESET‘ IUC NUMBER’ to 22688. The IUC number is the number on the red sticker while 22688 is GOTV Kenya short code. Ensure that your decoder is swtiched on while you do this so it can receive the signal. The SMS charges for your mobile company apply.
Courtesy of GOTV
  • Another method of resetting the decoder to clear the e16 error is by dialing *423# and following the prompts.
  • You can also reset by visiting your Eazy GOTV account. Select your country then login using your IUC number and your surname/mobile number of the person who registered and the IUC number. Click on Clear error and select the displayed error and then click on clear.
  • If all these fail, contact support via twitter or Facebook and they’ll help you further and clear your e16 error.
It is important to note that the GOTV subscription rates were increased with effect from 15th May, 2016. If you paid the same amount you used to pay before, that might be the reason you are still getting the E-16 error. See the new GOTV rates here to find out how much you need to pay now.

177 thoughts on “Clear e16 Error on GOTV | How to Reset the e16 Error on GOTV”

    1. The e-16 error is normally a reception issue and not payment issue. Check your aerial and adjust it to improve reception.

      If you have an e-16 error though, just give me your IUC number and I'll have it fixed.

    2. Kindly connect for on my Gotv A/NO 2018521678.
      I would like to pay less but not ksh850. Please make my payment to be easy. If possible make even to be KSH150. Please kindly its my own request.

    3. My IUC no is 2015887403. I have always had the free to air programs, bur at the begining of this month, I am only able to watch KBC/CCTV. I do not intend to pay any subscription fees. Please advise on how I can clear the err..e16. The screen shows a list of all channels tho

  1. Have paid for my decoder but am not getting the services I had paid for. There is still a disclaimer on the monitor that I have to pay 849 shillings . why so and I have paid. my IUC NO. IS, 2018615527.

  2. I paid via Mpesa for 2018531698 on Friday
    The 24/3/16.i yet indicate a balance outstanding.kindly clear error 16 and update my account

  3. I paid for my account 2017510540,all channels are showing,apart from local ones excluding KBC, which have the e16 error.kindly assist

  4. Hello, I already paid for my account 2018569213 and up until now it still shows the E16 error code. I have tried endlessly to contact the customer service numbers and none is going through, this is not forgetting the fact that all the other times i tried contacting the same numbers it was same case scenario, which I think is preposterous. I need this sorted out soonest possible. If not so, give alternative numbers through which I can contact the customer center and which are working. Regards.

  5. Kindly clear the error yesterday at seven i did pay to be upgraded. i payed 849 via mpesa and even went ahead to clear the error via sms and said it was successful and requested me to keep my decoder on it will be graded. only to wake up this morning and nothing has happened. honestly your system is really frustrating. my IUC no. 2016890596

  6. Hi. I subscribed to go TV last month. I made the first payment of 849 but still there's an e 32 error. What is the problem?

  7. Since last month have not been able to enjoy your services. I have paid via mpesa,tried to clear the E16 error but still cant watch. MY IUC 2018546774 please help. florence

  8. Hi, I am kindly requesting whether I can be assisted to clear error E66-32 on my Gotv; IUC number is 2002928232.I have already made payment and nothing is forth coming despite following the laid out procedure.

  9. Please help me clear this e16 error thing,,,,I renewed my gotv Jana but still I can't watch any channel,,,IUC number,,2014125029,,,

  10. kindly assist me in clearing E-16,E66-32 MY IUC NO IS 4622483775 paid but nothing shows up please rectify before I think of another alternative

  11. Act 2017821378 has been paid the error will not clear. Secondly its keeps scanning every too often and causing a lot of inconvenience because it does not return to the station prior to scanning

  12. Check my decoder saying error E66-32: this channel is not authorized for viewing. Please contact the gotv call centre for assistance.
    Iuc number 2017259024

  13. Why is that everytime i pay my decorder it takes u ages to update it. Your services are very poor. Zuku iko afadhali. Resetvmy decorder nachelewa kuwoch news. 2019180108

  14. Hi, I paid on 10th october2018.till now channels have not been returned. My ICU NO. is 2017494401 phone no. 0720480323. Henry Mokua Momanyi.pls fix the problem.

  15. Please clear error for me, I paid since last week and it’s still bringing errors. My iuc no is. 7028941453. We activated the gotv using Aremu and paid using Adewale. Please correct

  16. i have payed one thausand nine hundred for subscrebtion since yesterday and still my gotv is not responding and I also I have sent sms to clear the erro cord 16 still is not responding . I don’t what to do please help me

  17. Am victor kimutai I have a problem with my gotv iuc 2018857472, clear for 16errors, please contact me 0715485798

  18. wàcheni kunichukua mjinga
    Nimewapigia simu Mara kadhaa nikatuma SMS kwa #423* ilimtioe error #16 mkaniahidi after a minute sasa kwani hiyo dakika inachukua mwaka
    Huwa nalipia icu 2018742412 for 3 months itakua aje mnaniwekea 2 months mnasema ni computer error na sasa hamjarekebisha na 1 minute yenye mliniambia

    ICU No. 2018742412

  19. Pls i need ur help my friend gave me her own Gotv and i want to recharge on it, how I mine going to do it


  21. Please clear E16 error iuc 2018520986 I have tried clearing after making payment but it no working


    JOHN G.NJENGA TEL.0722-882061

  23. I have a problem with resetting my Gotv…and already have paid my bill of 799 from Sunday 7th June pains allot…


  25. I paod for Gotv plus package but i am only able to access two channels of football plus bliZ instead of three plis bliz . How do i address this issue?

  26. how can i start watching gotv packages in my mobile just like in my tv? do you have an app that can be installed in a laptop so that i can watc wherever i am??

  27. please reconnect my gotv decoder I have paid but no reconnection. IUC NO is 4622591409 and my number 0723023732.

  28. The E-16 error is not clearing and everything has been done Including payment for lost 4 hours and counting… Also improve on the customer care service

  29. Hello Gotv team,I made payment today morning but still Error E16 appearskindly assist on clear IUC No 7552047197

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