When your GOTV subscription expires, you get the e16 error. Renewing the subscription while the decoder is turned on normally resets the error. To see how you pay for GOTV via Mpesa, check out this article.There are times when making a payment fails to automatically reset the e16 error, this is wen you have to bring out the big guns. Here’s how to clear e16 error on GOTV:
- SMS ‘RESET‘ IUC NUMBER’ to 22688. The IUC number is the number on the red sticker while 22688 is GOTV Kenya short code. Ensure that your decoder is swtiched on while you do this so it can receive the signal. The SMS charges for your mobile company apply.
| Courtesy of GOTV |
- Another method of resetting the decoder to clear the e16 error is by dialing *423# and following the prompts.
- You can also reset by visiting your Eazy GOTV account. Select your country then login using your IUC number and your surname/mobile number of the person who registered and the IUC number. Click on Clear error and select the displayed error and then click on clear.
- If all these fail, contact support via twitter or Facebook and they’ll help you further and clear your e16 error.
It is important to note that the GOTV subscription rates were increased with effect from 15th May, 2016. If you paid the same amount you used to pay before, that might be the reason you are still getting the E-16 error. See the new GOTV rates here to find out how much you need to pay now.
I have the problem of clearing E16 error my ICU 2018521678. please contact me as possible …..my no 0710564806
I paid but an e32 error still is there and no signal. How do I correct the error.
The e-16 error is normally a reception issue and not payment issue. Check your aerial and adjust it to improve reception.
If you have an e-16 error though, just give me your IUC number and I'll have it fixed.
My ICU 7031981223 my number 09035791180
7013587117
plz reset for me 2017347717
0711889070
please clear the E-16 error code for me my luc number is 2017427370
7031987778, phone no 0707752606
4622709177
IUC 7040045347
My gotv brings E106-6 error. Iuc number is; 2019345364
help me to clear e_16 ICU is 8060649143 my number is 0774641017
kindly clear for me the e-16 error on 2017138461
kindly assist on e-16 error on 2017138461
Kindly connect for on my Gotv A/NO 2018521678.
I would like to pay less but not ksh850. Please make my payment to be easy. If possible make even to be KSH150. Please kindly its my own request.
Does gotv work after not paying for not receiving as signal or is it just punishment for me
My IUC no is 2015887403. I have always had the free to air programs, bur at the begining of this month, I am only able to watch KBC/CCTV. I do not intend to pay any subscription fees. Please advise on how I can clear the err..e16. The screen shows a list of all channels tho
please clear my e16 error,my IUC is 2017634276
2018624756 please clear me
kindly clear IUC no. 4622908001
my ICU 201851436 e-16 APPEARING PLEASE SORT IT OUT
Kindly confirm .your IUC number once more
4624081976
Pls pls pls pls remove e-16 error in iuc number 2009475716
I have error e16,IUC NUMBER IS 4624081976 please rectify for me its hectic I cant resolve it at all….
Kindly clear error E 16 and E66-32.I have paid but efforts to clear errors not fruitful.IUC 2017034424
Kindly assist me to clear E16 erro on my decoder my IUC NO IS 2017775420 in have already pay.i paid on 01/02/2016 via mpesa.
my iuc no is 2016865309 kindly clear this e16 error i can only view kbc
Reset2017038271 ..have paid and am still getting no signal.am really frustrated by this erro
Iuc no 2016833694 please help clear e16
IUC no is 2018573361 please help, just paid
I have the problem of clearing E16 error my IUC 4622702759 . please contact me as possible …..my no 0707338844
Please help clear my E16 error..my iuc no 2015987518.thanks
Plz help me remove the e-16 error No.4622956506
Have paid for my decoder but am not getting the services I had paid for. There is still a disclaimer on the monitor that I have to pay 849 shillings . why so and I have paid. my IUC NO. IS, 2018615527.
Hallo kindly assist clear error 0×8003001A
Kindly clear for me e- 16 error I av a problem clearing it my ICU number 2017804227
I paid via Mpesa for 2018531698 on Friday
The 24/3/16.i yet indicate a balance outstanding.kindly clear error 16 and update my account
My IUC No is 4623497646. it almost one week since i paid. no matter what i do the E16 and #2 error codes wount go.Please help
please help me clear e16 error iuc no: 2018593177
I paid for my account 2017510540,all channels are showing,apart from local ones excluding KBC, which have the e16 error.kindly assist
Hello, I already paid for my account 2018569213 and up until now it still shows the E16 error code. I have tried endlessly to contact the customer service numbers and none is going through, this is not forgetting the fact that all the other times i tried contacting the same numbers it was same case scenario, which I think is preposterous. I need this sorted out soonest possible. If not so, give alternative numbers through which I can contact the customer center and which are working. Regards.
Kindly assist in clearing E-16 error for this IUC no. 2017285611
paid yesterday but still cant whatch any channel except kbc. iuc 2018570830
2018570830 is my iuc paid yesterday bt still has error codes
kindly clear the E16 error.IUC NO.2018724909
Kindly clear e16 error code Iuc is 2016121458
i av paid bout am still havein e16 erro iuc number 4601712889
Kindly clear e16 error. IUC 2017680604
Kindly help me clear the E16 error,my ICU no is 2017780076
Kindly clear my E 16 error. I paid yesterday kshs 850 but the error is still there. My IUC No. 2017346558
Kindly clear my E 16 error. I have paid but the error is still there. My IUC no is 2017061662
Please help me clear my gotv error code I can only view KBC my iuc number 2017376991 confirming my iuc number 2017376991
Kindly clear the error yesterday at seven i did pay to be upgraded. i payed 849 via mpesa and even went ahead to clear the error via sms and said it was successful and requested me to keep my decoder on it will be graded. only to wake up this morning and nothing has happened. honestly your system is really frustrating. my IUC no. 2016890596
Hi. I subscribed to go TV last month. I made the first payment of 849 but still there's an e 32 error. What is the problem?
My iuc number is 4623414041
Since last month have not been able to enjoy your services. I have paid via mpesa,tried to clear the E16 error but still cant watch. MY IUC NO.is 2018546774 please help. florence
Hi, I am kindly requesting whether I can be assisted to clear error E66-32 on my Gotv; IUC number is 2002928232.I have already made payment and nothing is forth coming despite following the laid out procedure.
Kindly clear E16 as I have already paid2015948367
Pliz assist I paid but still not connecting my IUC Number is 4622820312 its not the first tym.thank you.
Av done all, my decorder isn't responding. Assist please. IUC 4623632357.
Please help me clear this e16 error thing,,,,I renewed my gotv Jana but still I can't watch any channel,,,IUC number,,2014125029,,,
thanks
Please assist, I paid yesterday but no connection yet. My IUC number is 2017460032
please sort me to clear E16 ERROR MY IUC NO 2003684174 I PAID BUT CANT WATCH
kindly assist me in clearing E-16,E66-32 MY IUC NO IS 4622483775 paid but nothing shows up please rectify before I think of another alternative
please help in clearing E-16 CODE ERROR MY IUC NO.4623682750…..I HAVE PAID BUT I CANT WATCH
kindly assist to clear error e16 iuc# 2017575889
pleas help in clearing E-16 code error my IUC NO. 2017571268
E16 error is my prob. Please to clear it my IUC Number is 2018749855.
Please clear this error iuc no. 2017135485
Kindly clear E16 error on 2017352264
Can you tell me why even after paying 599 yesterday my decoder is not working 2017344129
That is because GOTV Value is now 650
Clear my error code ICU number 4623264849
Kindly clear error code IUC 2017465077.
Clear err code 16 iuc number 2016868079 paid 950 1300hr today have tried both ways *423# and the reset icu number and still not yet kindly help
Kindly clear E16 I miss my favourite programmes. IUC number is 4622804003
I've paid yet e16 error not clearing using laid down procedure. Thank you.
I've paid yet e16 error not clearing using laid down procedure. Thank you.
ICU 2016960573
Act 2017821378 has been paid the error will not clear. Secondly its keeps scanning every too often and causing a lot of inconvenience because it does not return to the station prior to scanning
Hallo please can you clear the e16 error message for icu4622729416.thank you
Hallo please can you clear the e16 error message for icu4622439770.thank you
Check my decoder saying error E66-32: this channel is not authorized for viewing. Please contact the gotv call centre for assistance.
Iuc number 2017259024
Assist clear this error E66-32: the
Iuc number is 2017824734
clear this E16 for me please. My IUC numbers is 2019015438. what happened with September offer for free viewing?
Please help me clear error E16.My IUC 2022320919
Help clear error E16.IUC 2022320919
Kindly help me clear the E16 error my IUC is 2018512029
My iuc number is 2016031410. Paid. Kindly clear e16 error
kindly clear my e16 error. my iuc is 2004507052
kindly clear e16 error IUC 2015948367 AS i have already paid
Why is that everytime i pay my decorder it takes u ages to update it. Your services are very poor. Zuku iko afadhali. Resetvmy decorder nachelewa kuwoch news. 2019180108
Kindly clear error E16 i hv already paid.
Kindly clear error e16 2017417324
reset my decoder icu no 2021785580
kindly assist me
my iuc number is 2016908446
thanks
Please reset mine. IUC-2017489472
Cleare16error for me ICU no 2014161083
Kindly clear the error code -16 ICU is 2016206211
re connect my gotv decoder…my iuc number is 2014133147
Clear error ICU no 2017813069
Clear error plz ICU 2017813069
Plese remove E16 error on my gotv decoder. IUC is 4622937276
Pliz help clear E16 already paid my iuc no.2016815090
Assist clear this error E16 and E66-32.
My IUC no.2003673554 the error has been there for a week now ver frustrated.
Assist clear this error E48-32 and E16 on my decoder.My IUC is 2003673554.
the e16 error why always
Clear error e16, my ICU number2017625690
I have paid 699 and and is not showing the channel is supposed to show ICU number 2017625690
Clear error e16, my ICU number2017625690
kindly assist me to clear e16 ERROR
on my decoder. IUC NO.4623427013
KINDLY CLEAR E16 ERROR ON MY DECODER IUC NO. 4623427013
Clear my e16-32 error code one my go tv 2017043595
Clear my e16-32 error on my go tv 2017832964
Error in clearing E16 ICU no 2016185786
Please clear for me e16my out no. Is 2018512048
Please reconnect my account I paid yesterday but still not showing I can only view KBC.
Please reset error E16 on2018868171
Please clear E16 error on 2018868171
I have been suspended 2014167737,o have just paid,kindly fix the error E-16
Hi, I paid on 10th october2018.till now channels have not been returned. My ICU NO. is 2017494401 phone no. 0720480323. Henry Mokua Momanyi.pls fix the problem.
Kindly can you remove for me the e16 error, the IUC NO Is
4622621090, My contact 0721823878.
Kindly clear E16 error IUC 2014130899
Kindly clear E16 error IUC 2014130899.
Hi! kindly clear the E16 error my IUC:7018766204 my no: 0799048256
hello happy new year kindly clear for me E16 error in my gotv IUC 2017116355 my mobile 0721286642
Please clear my E16 error am just tired of all the procedures n nothing is showing yet
Please clear E16Error Iuc4622806094
Please clear error for me, I paid since last week and it’s still bringing errors. My iuc no is. 7028941453. We activated the gotv using Aremu and paid using Adewale. Please correct
i have payed one thausand nine hundred for subscrebtion since yesterday and still my gotv is not responding and I also I have sent sms to clear the erro cord 16 still is not responding . I don’t what to do please help me
kindly clear my error code for 2017638067 have already paid.
Am victor kimutai I have a problem with my gotv iuc 2018857472, clear for 16errors, please contact me 0715485798
wàcheni kunichukua mjinga
Nimewapigia simu Mara kadhaa nikatuma SMS kwa #423* ilimtioe error #16 mkaniahidi after a minute sasa kwani hiyo dakika inachukua mwaka
Huwa nalipia icu 2018742412 for 3 months itakua aje mnaniwekea 2 months mnasema ni computer error na sasa hamjarekebisha na 1 minute yenye mliniambia
ICU No. 2018742412
Pls i need ur help my friend gave me her own Gotv and i want to recharge on it, how I mine going to do it
pliz clear error16 for 2017804455
pliz clear error16 for 2017804455
Hi my decorder GOTV IUC 2002960179 ACCOUNT SAYS ITS SUSPENDED. i CANT ACCESS INTERNATIONAL CHANNELS. WHATS THE PROBLEM
clear my E-16 error code 2018562573
assist me reactivate 2017638971
please clear for me E16 Erro 2015931070
my iuc 7032199074
please clear E-16
clear for me error, 7032235519
error iuc 4624092941
Please clear E16 error iuc 2018520986 I have tried clearing after making payment but it no working
PLEASE I PAID KSH.215.00 FOR IUC 2017041637 PAYBILL NO.431553. KINDLY LET ME KNOW WHETHER IT WAS CREDITED IN MY A/C.
JOHN G.NJENGA TEL.0722-882061
kindly please clear for me my erro code,i have already made my payment,LUC number is 4623905153
I have a problem with resetting my Gotv…and already have paid my bill of 799 from Sunday 7th June 2020..it pains allot…
7013558565. My ICU NO.
Mobile 0727431781
HI ,I PAID FOR MY GOTV 980 AS OF YESTERDAY BUT AM UNABLE TO CLEAR THE ERROR IUC IS 2017035969
kindly clear the E16 error.IUC NO.7018790225
Kindly clear some errors for ICU 2018605906, I have paid and some channels are scrambled.
Please clear E16 on IUC 2016829374, I have tried all I can but does not work
Clear E16 on IUC 2016829374
please clear my gotv e16 error
please clear my e16 error,my IUC is 2017634276
Clear 2016905864
am Solomon please clear E16 error iuc 7026469955 I have tried to clear after payment but is not working
please clear E16 error I have already pay
please clear me I have already pay iuc 7026469955
I paod for Gotv plus package but i am only able to access two channels of football plus bliZ instead of three plis bliz . How do i address this issue?
Please clear e16 error iuc 7031608035
Please kindly clear E16 error.
IUC number 2020843043.
Thanks
Kindly clear E16 from my decoder 7023584081
how can i start watching gotv packages in my mobile just like in my tv? do you have an app that can be installed in a laptop so that i can watc wherever i am??
please reconnect my gotv decoder I have paid but no reconnection. IUC NO is 4622591409 and my number 0723023732.
Plz clear E16 ICU no.4623190778
Clear 16 error on gotv
The E-16 error is not clearing and everything has been done Including payment for lost 4 hours and counting… Also improve on the customer care service
Clear for me an E16 on 2018689121
Please clear E16 error iuc 2014294030 I have tried clearing but not working
Hello Gotv team,I made payment today morning but still Error E16 appearskindly assist on clear error..my IUC No 7552047197
Kindly clear errors in my gotv decor 7032750412
Clair error e16
Please clear e16 error iuc number is 2018799124 I have tried to cleaning but not working Reply please.
Kindly clear the error of my packages my icu number is 2018724271
Kindly clear the error of 2018724271
I have the problem of clearing E16 error Ice no is 7552075099….Please contact me 0743054265