If you have just paid for the monthly subscription and the decoder fails to reactivate automatically, this article will show you how to activate GOTV after payment and clear the e-16 error. There are several ways to go about GOTV Activation. Try one or all to see the one that works for you.
How to Activate GOTV after Payment via message
Simply send ‘Reset Your GOTV account number to 22688.
Activate GOTV Online
Visit Eazy GOTV online, log into your account using your surname and your account number. Go to ‘Clear your error’ dialogue box, select E16 and click on ‘Reset device now’
How to Activate GOTV after Payment via Phone
Simply dial *423# and follow the prompts
Request for Assistance from Customer care
If everything else fails, contact GOTV through their facebook page or Twitter Handle and request them to help with GOTV Activation by resetting your decoder for. You’ll need to give them your GOTV account number.
Here are the GOTV Customer Care Contacts in case you have come to this point and you still have not found a solution.If you are yet to make your payment. Here’s a post that’ll walk you through paying your GOTV bill via Mpesa, Airtel or Equitel.
How to Activate GOTV for the First Time
You just bought, installed and connected your GOTV decoder and are now wondering how to Activate it for the very first time. First, ensure that the decoder is switched on and that it has scanned for available channels.Now get your IUC number from the red sticker under your decoder. We’re going to use this for the activation.
Using you phone, type the following message …Accept*IUC NUMBER *NAME *Phone number *State*GOtvplus# and send it to your country’s short code. Kenyan GOTV short code is 22688.
N/B: GOtv plus is one of the GOTV packages available. Read this article to see the GOTV packages available.