Here are the DSTV Contacts if you need to contact DSTV to reset errors or inquire about bill payments, or other issues.
DSTV Kenya Phone Numbers
To reach DSTV Kenya, simply call the following numbers:
0711 066 000
020 4236 000
DSTV Kenya Phone Numbers
To reach DSTV Kenya, simply call the following numbers:
0711 066 000
020 4236 000
DSTV Kenya Website
Here is the link to the Multichoice Kenya website
DSTV Kenya Facebook
You can contact them through Facebook by clicking the following link
| Image courtesy of DSTV |
DSTV Kenya on Twitter
You can also contact them via their Twitter handle @DStv_Kenya
DSTV Kenya Postal Address
Multichoice House, P.O. Box 60406 Karuna Road, Nairobi, Kenya
Don’t forget that you can pay your DSTV bill using your phone whether through Mpesa, Equitel or Airtel Money. This post will give you the paybill numbers.
DSTV Dealers/Installers In Kenya
Dealers/Installers in Nairobi Region
If you would like to contact a DSTV installer or dealer in Nairobi, below are their contacts.
Hey Gotv, I just subscribed for Gotv plus, but my subriction ain't activated for Gotv plus but rather the lower one. How do I contact and talk to a customer care directly. Help to upgrade to Gotv plus please.
You can contact them through one of these contacts. I have never had any success with the phone numbers, but the social media accounts like facebook and twitter are just as effective. You will be sorted in no time. Good luck.
Am James I have tried to contact dstv on lost signal without any success
James, what is your account number.
why diconnecting my account even after paying my no 0720868005
Kindly help reverse a transaction that went to your customer care line 0711066555. It was meant to pay for payment of a package.
Hey Dennis, I think the best thing would be to contact DSTV directly since they'll need the payment and other of your details.
Kindly sort out your customer satisfaction. Why do you keep on disconnecting my account yet I've already paid. 3 interruptions within a spell of two months is unacceptable! I can't keep on calling your offices for a reconnection! Keep up with the times! 0733934831
Hey go tv you caled me seven times during december and you told me there was un offer to pay december nd watch january for free, i paid nd now uve desconected, never cal me again for your stupid ofer 21737612
I believe you have never improved your services you can't keep a customer for an hour waiting we have others things to do. I will be visiting you soon
Hi I am moving to a new house in Komarock how do I get in touch with an accredited installer to help me move my dish
Hey Jaymostrecently, kindly visit Superwave Aerials,Komarock,opposite Nyama Villa Pub -0722-616504 for assistance.
I can't watch news yet av paid the so called bill dstv people come on
how do i pay for my dstv via mpesa?
I paid one week ago.still not connected am still on free to air channels.tried given contacts but can't just go through.veryfrustrating
my decoder has a mail pop-up msg that won't clear, please help. IUC 2004319083. Kindly give me a number I can get hold of an operator
Hello.I paid for the dstv access subscription two days ago and until now it hasn't been activated. What's the problem?
How can i contact directly with dstv correspondents because i need to have dstv to my business premises
hallo dstv, i am not able to view any other channel apart from dish. the rest of the channels are all lost they are not being displayed on the screen. please help
Since yesterday I have been unable to view chanels. I called customer service today morning and it was sorted. The same thing is happening now , no channel is showing! Your lines are not going through! This is so frustrating. Please assist. Account 50992450
How do not air at least one UEFA Match on compact plus. I have been a long time defender and customer but I am now giving up. I think we go Nigerian way.
i have been trying to clear error code 16 after paying for subscription since yesterday and it not working my smart box no. is 2017727014
Dstv walker what happened almost two months now
I downgraded my DSTV package from compact to access then paid yesterday but there is only one channel..when will activation be done?account number:41844050-kenya.
Tried calling customer service but the phone is busyik
Hi I paid for DSTV yesterday as it was expiring today. Apparently am offline. This is not the first time this is happening. What's up with your systems?
Please can someone assist us????
Been trying to clear the E16 error by sending a message to 22688 but every time i do so they simply say my device cannot be cleared!
What am i supposed to do? My IUC no is 2014231855 under the name Susan Maina.
last month i paid gotv to the wrong account and it was corrected, but they did a transfer to my account, an yet to receive a confirmation from you coz my bill is due.
hi
Wana watch 219 in android kindly advise
My TV is not working I paid 1,200 iuc number 2017838917 what may be the problem claiming I clear error still not working????!
Discovery family which is channel 50 has changed drastically in terms of it's content. Most of those documentaries that covered certain subjects and were interesting are no longer there….Like those on navy seals training- Meeting the cut. I think you have watered down the content of that channel even after increasing the monthly payment to Ksh 920.
need assistance I recently upgraded to the hd decoder 4days ago n currently it isn't showing. Only shows that my account maybe suspended
Acc 244563455
Please am trying to get channels after paying my subscription but all in vain your lines cant go thru. What should i do m'y card number 42793961485. Please help me out
Hey. My renewal is usually on 7th however today 5th you disconnected me. I paid at 7.22am but upto now you have not activated my channels. Account no 29197173
Please am trying to contact you via both your contacts. Not going through..
My account was disconnected yet I paid on 21st July 2016. I cannot get through to customer care been calling the whole day what is happening? Please
I have lost all my channels except dish 😏and can't seem to get through to customer care.. So frustrating! What's going on?
Just sick and tired of you guys!visited your office at Tmall due to disconnections for the past 3weeks and a have paid l!!!!!!!Every time am told by the staff the higher office has to be contacted I wonder where this higher office is!can you satisfy your customers please!!!!'n
HOW DO YOU HOLD SOMEONE FOR 50 MINS….
Guys i paid for my Gotv subscription in the morning….up to this hour i havent been reconnected….whats happening….
KHB2FTHCMM Confirmed. Ksh1,000.00 sent to GO TV for account 2017751725 on 11/8/16 at 1:49 PM New M-PESA balance is Ksh5,154.15. Hakikisha! To stop any wrong transaction type 1 and send.
My contact 0722504358
HI MY NAME IS TITO,I PAID FOR MY GO TV AND TILL NOW IS DEACTIVATED, IS THERE ANY NO ONE CAN REACH YOUR CUSTOMER CARE?
Hey my dstv is disconnected and i just paid on 12th of this month…can you try reconnecting it…
Account number-28823345
is it true that if you introduce a client you can get free monthly subscription
Am very disappointed for your poor serviceservice paid three days ago and you have not managed to connect me. Kindly return my money and I want to let you know have not used your services your agents wasted my two days explaining and sorting me outo if which they didn't know what they were doing only to mess me up .. employ technical people who have knowledge of the services. Please return my money for it don't need your services anymore
I just renewed my account yesterday by paying through mpesa .My account number is 1027692275 so why do keep getting notices like your account has been suspended …and this program is not available in your country for Zee world ie 166
Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.
Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.
My account 10294683411 have been trying to change to premium Asian since 23rd Nov 2016. Reference number is 2693431.
Almost a month with no assistance
Pushpender Singh
0718615458
Am really disappointed with Dstv and that's why I kept off for a couple of months,recently I paid and my account 1020787300 has being switched, of late multi choice is pathetic
Plz do you have any contact person in embakasi
Kindly clear the code error on my tv IUC no 2014227871.payment done through mpesa
Why have you disconnected my dstv and I paid for this month's subscription on 29th May? Smart card number 4282231446
I paid for my monthly subscription via mpesa, unfortunately when I called Multichoice the woman who received my call was very rude! That has prompted me to seek alternative such services provider.
I was paying for my DSTv subscription via mpesa No. 0722984889 unfortunately I keyed in one wrong digit for my account, when I call the office, the woman on the other side was not helpful at all,the way she spoke is as if she was extending her domestic war to me.
Am a Gotv client IUC 2016004156.I paid the monthly subscription at 12noon on Wednesday expecting immediate reconnection. I talked to two courteous individuals who promised immediate reconnection.it is now 21.26 am still waiting. Kindly reconnect me immediately. I feel cheated.
IUC 2016004156.am still waiting for reconnection after payment at 12.30 on Wednesday. This despite being promised twice that I would be reconnected in due course. I feel cheated.
Am a Gotv client IUC 2016004156.I paid the monthly subscription at 12noon on Wednesday expecting immediate reconnection. I talked to two courteous individuals who promised immediate reconnection.it is now 21.26 am still waiting. Kindly reconnect me immediately. I feel cheated.
Dear DSTV. yesterday i called your office four times from Prime Bank Ltd requesting you to send a technical person to come check the DSTV because the signal was showing 0%. No response from you. today i called again twice and haven't heard from you. This shows poor customer service from your end.
I called your office 7 times yesterday and today from Prime Bank Ltd so that you would send your technical team to come check the signal because the TV has not been working and haven't got any response from you. Kindly advice why???
My smartcard no is 1031408557 can u send my payment for this month tried calling l can't get through
Hi, I need proforma invoices for A/C 36915209,36915808 and 36916400 to enable processing the payment for annual subscription. 0722774951.
regards
Since Saturday, i have spoken to 4 DSTV consultants to help me with signal problems. It has all been promises of sending an installer and upto now nothing has happened. I am planning not to renew my suscription when it expires
Hello,
What do I do if my decoder is not powering on and the adaptor is okay?
Please, i made my monthly payment yet im still disconnected. decoder is 2015968889, phone number is 0727003204. your lines arent going through. this is frustrating!
My DSTV has been disconnected for a long time. How do I re-activate it, how much am I supposed to pay to be re-connected.
My DSTV has been disconnected for a long time and I need to reconnect. Kindly direct me on how to reconnect. How much am I supposed to pay?
I made payments on Tuesday to account number 4282225172 and I’m not connected just yet I I’m really disappointed
I moved to a new house and after reconnecting my dish,it only worked for three days and now it keeps displaying "searching for signal" number of bouquets is 0, public operators 0. What could be the problem and possible remedy?
Hi I paid for my day subscription in advance and it is connected.smart card 7018270994
I made payment for my dstv smartcard number 10208061175 but my account still reads "suspended"; zero. Your customer care line is disconnecting me sayin I should pay…I didn't even get to talk to any customer care agent.
Hello i Just paid for my 950 subscription and am being told to pay another 775….and i dont remember upgrading at any time . Kindly assist
My card number..
1053353882
Dstv,
You started well by alluring clients by providing champions league matches on dstv compact for 3,200, you’ve now been taking away some channels silently away from us and now trying to convince us to upgrade band watch matches like Liverpool vs Bayer, matches that before you used transmit on compact, that we were sure we were going to watch on compact. Your now pushing us to watch channels using fibre. You need to do something to return our confidence back to dstv, feeling tricked as a customer of Multichoice.
Have a blessed week.
my card is 4282225687. why does dstv keep that phone no that cant even connect. its such a disrespect to customers. I paid and when i try to clear the error am told my account is suspended and i need to call dstv. I’ve kept calling a no that doesnt connect. Its not the first time. call it poor service at its best!
Hello customer care,I just upgraded to Gotv max but am yet to receive feedback and my set ain’t activated yet,my iuc No is 2017732076.please act promptly.
Kind regards
My account 42639704537 payments are ksh950 but I can only watch only local channels. Is it new few packages for 950????
hi, please send me a Nakuru contact. thanks.
Hi there am an IT student at the Sigalagala National Polytechnic and I would like to get an attachment in your office. I will appreciate your feedback my phone number is 0728987631
go tv customer care, dont put your customers waiting for more than six minutes without answering their calls.your lines niza kukata pesa muna bo.
Hi dstv kindly reset my channels coz I tried to contact your consumer care team all the day but in vain.1018366973.
Please reconnect my Dstv channels. I paid on29-5-2020 but up to now 30-5-2020,Iam still service less.IUC no.7029310861
Does someone have to pay, and call DSTV to tell them “i’ve paid, can you now Activate my account?” I’ve waited for an hour plus🤦🏼♂️. What was the need of me even paying to watch something, only to find it’s over?? 🤷🏼♂️..
Hi,pliz reconnect my account 4261296091
Hi i send money to rong account on 01-07-2020 after that I called you using this line to reveals that money back to my back account but all was in vain,you premise me that you will send back to mi,this was ref EC10037208185 and I send 1180 ksh please help me to get that money back to my phone please
Hi i paid my DSTV on the 10th July, they didn’t connect me automatically , however i contact your customer care and reconnected, now again you have disconnected me.would you please check what the problem is my account is 4263998452
What is the rationale of the sharp increase in DSTV costs like in my case Kes 2,500 to Kes 4,700 per month, a whole 88% increase!!
I am shifting to Zuku
Hi,
Kindly I did purchase a Dstv decoder only on 12th Sept 2020. The merchandiser and sales rep guaranteed me the decorder on purchase would come with a package for Access. On Sunday I decided to upgrade the package to family and upon consultation with the merchandiser and the sale rep I was asked to do a top up of the difference of which I did pay 360.00. This being that the Access package was 990 and Family is 1350.00.
It took longer than expected and I reached out to the customer care who informed me that the decorder was sold without the package for Access. I was confused and opted to reach out to my contacts Merchandiser & Sales rep. Upto now am in the dark and cannot even access the Access package just the free to air channels.
IUC 7027116015
Hi DSTV,
I have three accounts on my name -Lawrence Onyango Ayoo ID-13707737
1.1062187277
2.4252265740
3.1048390375
Every time i make payment on one account you people post payment on account of your choice not the one i have paid for and when i ask i have always been told that the accounts need to be separated and i have to write email to rectify the anomaly.My question is why must this happen and every time i make payment i indicate the account in respect of payment?
Last month i made payment to a/c 1062187277 and no reconnection was done ,i made call to customer care and they did nothing and for a whole month i didnt watch your channels.
-Today my wife has made payment for the same account 1062187277 and no reconnection has been done.
-Is this the best you can do to your customers as if we need you more than you need us?
-I will not call again for the service to be reconnected its your duty to serve us not to be followed as if we beg you for service.
-Separate those account and let me get reconnected today or i just through away those gadget and get a service provider who listen to the customer.
Hell DSTV,
In October this year, I two made subscription payments that failed but money was remitted to your account. The third payment was successful.
I logged a complaint demanding refund of my money sent in the failed transaction and you and you acknowledged receipt of the same, promising to address the matter.
Up to date there is no response.
Am annoyed by your message that my subscription has expired and that I should pay.
When will you refund my money?????
dear dstv,your services are really frustrating ,have paid my subscription yesterday at around 7pm but upto now 7pm a day after have not been connected,why all these frustration?make adjustments like Kenya power where u pay n r
card no.7026439875,still not connected and have paid.